At Antique Walls Store, we want you to love every piece of wall décor you purchase from us. While we take great care in carefully curating and packaging our items, we understand that sometimes things don’t work out as planned. Our Return & Exchange policy is designed to give you peace of mind when shopping with us.

Our Return & Exchange Policy:

We offer a 14-day return and exchange policy for items purchased from Antique Walls Store. If for any reason you are not completely satisfied with your purchase, you may return or exchange the item within 14 days of receiving it.

Eligibility for Return & Exchange:

  • Items must be returned within 14 days of delivery.
  • The item must be unused, in the same condition as when it was received, and in its original packaging (if possible).
  • Custom or personalized items cannot be returned or exchanged unless there is a defect or damage.
  • All returns must be accompanied by the original receipt or order confirmation.

How to Return or Exchange an Item:

  1. Contact Us: To begin the return or exchange process, please contact our customer service team at support@antiquewalls.com within 14 days of receiving your order. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Return Instructions: After receiving your request, we will provide you with detailed instructions on how to return your item. In most cases, you’ll be asked to send the item back to us via a trusted courier service.
  3. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the item is defective or there was an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.
  4. Processing: Once we receive the returned item and confirm it meets our return criteria, we will process your refund or exchange.
  5. Refund: If you’re returning an item for a refund, the amount will be credited back to your original payment method. Please note, it may take a few business days for the refund to reflect in your account.
  6. Exchanges: If you’re exchanging an item, we will send you the replacement item once we have received the original. Please note that exchanges are subject to availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately upon delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damaged item to help us resolve the issue quickly.

Non-Returnable Items:

  • Custom-made or personalized items.
  • Clearance or sale items (unless defective).
  • Gift cards.

Important Notes:

  • All returns and exchanges must be authorized by our customer service team prior to being shipped back.
  • Please ensure that the item(s) are securely packaged to avoid damage during return shipping.
  • Items returned in unsellable condition (e.g., damaged, used, or without original packaging) may be subject to partial refund or denial of the return.

Why Shop With Confidence at Antique Walls?

At Antique Walls Store, we strive to offer a seamless shopping experience. Our return and exchange policy ensures that your purchase is worry-free, allowing you to shop with confidence. Whether you’re redecorating a room or adding a unique antique piece to your collection, we want to make sure you are completely satisfied with your purchase.

If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to us. We’re here to help!

Thank you for choosing Antique Walls Store—where every piece tells a story.